Cookie policy
At TherapyChat we use cookies and other similar technologies like pixels and tags to allow our website (https://therapychat.com) to work, to analyse and improve it, to personalise your experience, and to show you relevant advertising. Here’s a breakdown of what that means for you.
1. What are cookies?
Cookies are pretty cool. They make your online experience personalised by helping us show you relevant adverts when you browse other websites, helping us to understand how you are using our own website, and saving you lots of time by remembering your details. But how do they do it?
Cookies are actually small files that are stored on your computer or phone. They store small bits of data so that when you visit a website, it can remember your preferences and make sure it shows you content that is relevant to you.
All cookies have expiry dates that determine how long they stay in your browser:
- Session cookies are temporary cookies that expire automatically whenever you close your browser.
- Persistent cookies usually stay in your browser for a set period, or until you manually delete them.
2. Turning off cookies
If you turn off all cookies, TherapyChat won’t work properly. But if you want to, you can delete your cookies and manage how cookies are used for the browser you use.
Here are the instructions for desktop browsers:
And here are the instructions for mobile browsers:
To opt-out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
3. Cookies used on our website
At TherapyChat we use the cookies listed in the following sections. You can accept or reject them at any time by clicking on Cookies preferences.
3.1 Necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
Cookies used:
Own cookies (TherapyChat) – Spain
https://therapychat.com/es-es/cookies/
Facebook Connect (Facebook Ireland Limited) – Ireland
https://www.facebook.com/policies/cookies/
Twitter Button (Twitter, Inc.) – Ireland
https://help.twitter.com/es/rules-and-policies/twitter-cookies
LinkedIn (LinkedIn Ireland Unlimited Company) – Ireland
https://www.linkedin.com/legal/l/cookie-table
Unbounce (Unbounce Marketing Solutions Inc.) – Canada
https://unbounce.com/privacy/
Typeform (Typeform S.L.) – Spain
https://admin.typeform.com/to/dwk6gt/
Stripe (Stripe, Inc.) – USA
https://stripe.com/es/cookie-settings
3.2 Analytical cookies
Analytical cookies help us understand how people are using our website. They basically allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
You can accept or reject them at any time by clicking on Cookies preferences.
Cookies used:
Google Analytics (Google Ireland Limited) – Ireland – Retention period: from minutes to 2 years.
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Mouseflow (Mouseflow, Inc.) – Danmark – Retention period: from 1 to 12 months.
https://mouseflow.com/gdpr
LinkedIn (LinkedIn Ireland Unlimited Company) – Ireland – Retention period: from 0 minutes to 2 years.
https://www.linkedin.com/legal/l/cookie-table#advertising
3.3 Advertising cookies
We use third-party cookies and pixels to collect data about your browsing activity on our website. This means we can show you relevant adverts when you browse other websites.
The third-party advertising partners that we typically work with are listed below. You can control your ad preference on their websites by following the links below:
These partners might use cookies, attribution services, or similar technologies to check whether we’ve shown you an ad.
You can accept or reject them at any time by clicking on Cookies preferences.
Cookies used:
Google Ads (Google Ireland Limited) – Ireland – Retention period: from 0 minutes to 2 years.
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Facebook Ads (Facebook Ireland Limited) – Ireland – Retention period: From 0 minutes to 180 days.
https://www.facebook.com/policies/cookies/
Twitter Advertising (Twitter, Inc.) – Ireland – Retention period: From 0 minutes to 15 years.
https://help.twitter.com/es/rules-and-policies/twitter-cookies
Outbrain Amplify (Outbrain, Inc.) – USA – Retention period: From 0 minutes to 5 years.
https://www.outbrain.com/legal/privacy#privacy-policy
LinkedIn Ads (LinkedIn Ireland Unlimited Company) – Ireland – Retention period: From 0 minutes to 2 years.
https://www.linkedin.com/legal/l/cookie-table#advertising
Criteo (Criteo S.A.) – France – Retention period: From 0 minutes to 305 days.
https://www.criteo.com/privacy/how-we-use-your-data/
4. Data transfer
We do not transfer data obtained through our cookies.
5. Need more information?
If you have any other questions about the way we use cookies, you can contact our general customer services team at support@therapychat.com or our Data Protection Officer at dpo@therapychat.com.
