Cookie policy
Last updated: May 2022
The TherapyChat website (therapychat.com), which is controlled by Altania del Mar S.L. (“TherapyChat” or the “Owner”) with registered office at Paseo de la Castellana 259-D, Planta 43 Sur, Edificio Torre Emperador, 28046, Madrid, with tax identification code 83082347, uses cookies for the purposes established in this policy. You can find more information below regarding the cookies or other technologies used on this website to collect data, how to withdraw consent, and further information on the personal data processing arising from the Owner’s use of cookies.
1. Data controller
The owner of this Website and the controller of the personal data obtained via the use of cookies is Altania del Mar S.L., with registered office at Paseo de la Castellana 259-D, Planta 43 Sur, Edificio Torre Emperador, 28046. It has the following email contact address: support@therapychat.com.
The owners of the third-party cookies that are used on this website (e.g. Google, Facebook, Stripe), whose use you have previously authorized, may also process your personal data as data controllers.
2. What are cookies?
A cookie is a file that is downloaded at the user’s computer or device (e.g. smartphone or tablet) when certain websites are accessed to store and recover information (including personal data such as the IP address) regarding browsing activity from that terminal. Its main purpose is to recognise users each time they visit the website and create profiles based on the user’s website and internet browsing habits. However, other technologies similar to cookies are used for data gathering via website use, including tracking pixels and web beacons. These technologies identify if particular emails have been opened or if there has been interaction with website content.
3. Types of our own and third-party cookies used on this website and purposes
This website only allows the use of cookies, whether ours or those of third parties, that are indicated in the following sections. You can configure (accept or reject) the installation of all cookies (except for technical and preference cookies) via this button:
3.1 Technical cookies
Technical cookies make it possible to use the different website options or services (e.g. controlling data traffic and communication, session identification, visiting restricted-access areas, use of security elements during browsing). These cookies do not require user consent and are automatically installed.
This website uses the technical cookies listed below. You can consult additional information on the personal data processing carried out by each third-party cookie owner by following the links provided in the table.
3.1.1 Own technical cookies
| Ownership | Cookies | Purpose | Time Period |
|---|---|---|---|
| therapychat.com | OptanonAlertBoxClosed | This cookie is set by websites using certain versions of the cookie law compliance solution from CookiePro. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message to a user more than once. The cookie has a one-year lifespan and contains no personal information. | 364 days |
| therapychat.com | OptanonConsent | This cookie is set by the cookie compliance solution from CookiePro. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the user browser when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | 364 days |
| help.therapychat.com | cf_chl_cc_xxxxxxxxxxx | This cookie is set by the CloudFlare service to identify trusted web traffic. Necessary Cookie. There is no user identification on the web application and it does not store any personal identification. | Session |
| help.therapychat.com therapychat-soporte.zendesk.com | __cfruid | Cookie associated with sites that use CloudFlare, which is used to identify trusted web traffic. | Session |
| help.therapychat.com | __cf_bm | This cookie is necessary to use the website options and services. | 1 day |
| therapychat.typeform.com | AWSALBTGCORS | This is an AWS Application Load Balancer Cookie. Load balancer cookie: Includes the same information as the original stickiness cookie plus SameSite attribute. | 6 days |
| therapychat.typeform.com | AWSALBTG | This is an AWS Application Load Balancer Cookie. Load balancer cookie: Includes the same information as the original stickiness cookie plus SameSite attribute. | 6 days |
3.1.2 Third-party technical cookies
| Ownership | Cookies | Purpose | Time Period | Privacy Policy |
|---|---|---|---|---|
| typeform.com | __cf_bm | This cookie is necessary to use the website options and services. | 1 day | https://admin.typeform.com/to/dwk6gt/ |
| cf-assets.hcaptcha.com | __cf_bm | This cookie is necessary to use the website options and services. | 1 day | https://www.hcaptcha.com/privacy |
3.2 Preference or personalization cookies
Preference or personalization cookies make it possible to remember information so users can access the website with certain features that may distinguish their experience from that of other users. These cookies help users to enjoy a better experience when browsing the website. An example of the use of this type of cookie is storage of data regarding browsing language preferences.
This Website uses the preference or personalization cookies listed below. You can consult additional information on the personal data processing carried out by each third-party cookie owner by following the links provided in the table.
You can configure (accept or reject) the installation of all cookies (except for technical and preference cookies) via this button:
3.2.1 Own preference or personalization cookies
| Ownership | Cookies | Purpose | Time Period |
|---|---|---|---|
| therapychat.com app.therapychat.com | __stripe_sid | Stripe is used for credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers. | A few seconds |
| therapychat.com app.therapychat.com | __stripe_mid | Stripe is used for credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers. | 364 days |
| therapychat.com | pll_language | This cookie name is associated with the Polylang plug-in for websites with WordPress. It stores a language preference for visitors accessing websites in several languages. | 364 days |
3.2.2 Third-party preference or personalization cookies
| Ownership | Cookies | Purpose | Time Period | Privacy Policy |
|---|---|---|---|---|
| m.stripe.com | m | This cookie helps with fraud detection. It helps Stripe to assess the risk associated with attempted transactions on the website. | 729 days | https://stripe.com/gb/privacy |
3.3 Statistical cookies
Analytical or statistical cookies permit the monitoring and analysis of user behaviour to measure user activity and profile browsing. These data will generate statistics that let us know which sections of our website receive the most traffic and locations, types of device used for access, etc. so that we can develop website visitor profiles.
This website uses the statistical cookies listed below. You can consult additional information on the personal data processing carried out by each third-party cookie owner by following the links provided in the table.
You can configure (accept or reject) the installation of all cookies (except for technical and preference cookies) via this button:
3.3.1 Own statistical cookies
| Ownership | Cookies | Purpose | Time Period |
|---|---|---|---|
| therapychat.com | _ga_7F6P9F0LNS | This cookie is used to distinguish users by Google Analytics – third-party analytical cookies: Google Analytics for statistical purposes. | 2 years |
| therapychat.com app.therapychat.com | _gat_UA-nnnnnnn-nn | This is a pattern type cookie set by Google Analytics, where the pattern element of the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie that is used to limit the amount of data recorded by Google on high traffic volume websites. | 1 minute |
| therapychat.typeform.com | _gat | This cookie is used to limit the amount of data recorded by Google on high traffic volume websites. | 1 day |
| therapychat.com app.therapychat.com therapychat.typeform.com | _gid | This cookie is used to distinguish users by Google Analytics – third-party analytical cookies: Google Analytics for statistical purposes. | 1 day |
| app.therapychat.com | _gali | This cookie is used to distinguish users by Google Analytics – third-party analytical cookies: Google Analytics for statistical purposes. | 1 day |
| therapychat.com app.therapychat.com therapychat.typeform.com | _ga | This cookie is associated with Google Universal Analytics. It is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request on a site and used to calculate visitor, session and campaign data for site analysis reports. | 2 years |
3.3.2 Third-party statistical cookies
| Ownership | Cookies | Purpose | Time Period | Privacy Policy |
|---|---|---|---|---|
| nr-data.net | JSESSIONID | This is a platform session cookie and it is used by websites with Java Server Pages (JSP). This cookie is used to maintain an anonymized user session by the server. | Session | https://newrelic.com/termsandconditions/services-notices |
3.4 Advertising cookies (for personalized advertising)
Advertising cookies permit the management of advertising spaces. These cookies are used to store information regarding user behaviour via the continuous monitoring of user browsing habits, in to develop a specific user profile to show users advertising adjusted to their preferences and interests. Some entities responsible for third-party cookies (e.g. Google Ads, Facebook Ads) carry out profiling activities with your personal data to use them for advertising purposes.
This website uses the advertising cookies listed below. You can consult additional information on the personal data processing carried out by each third-party cookie owner by following the links provided in the table.
You can configure (accept or reject) the installation of all cookies (except for technical cookies) via this button:
3.4.1 Own advertising cookies (for personalized advertising)
| Ownership | Cookies | Purpose | Time Period |
|---|---|---|---|
| therapychat.com app.therapychat.com | cto_tld_test | This Criteo cookie is used to identify visitors across visits and devices. This enables the website to present visitors with relevant advertising. | A few seconds |
| app.therapychat.com | criteo_write_test | This Criteo cookie is used to identify visitors across visits and devices. This enables the website to present visitors with relevant advertising. | A few seconds |
| therapychat.com | cto_bundle | This Criteo cookie is used to identify visitors across visits and devices. This enables the website to present visitors with relevant advertising. | 395 days |
| app.therapychat.com | outbrain_cid_fetch | This Outbrain cookie is used to track user actions. | 60 minutes |
| help.therapychat.com | cf_chl_2 | These cookies can be set via our website by our advertising partners. These companies can use these cookies to profile your interests and show you relevant advertising on other websites. They do not store directly personal information, but are based on unique identification of your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. | A few seconds |
| help.therapychat.com | cf_chl_seq_xxxxxxxxxxxx | These cookies can be set via our website by our advertising partners. These companies can use these cookies to profile your interests and show you relevant advertising on other websites. They do not store directly personal information, but are based on unique identification of your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. | A few seconds |
| therapychat.com | AF_DEFAULT_MEASUREMENT_STATUS | This cookie supports PBA inclusion status (an attribution model that allows to consolidate website and mobile app data to provide a holistic view of campaign performance across a brand’s digital properties), it is mainly used to deny its operation until cookie consent is received. | 730 days |
3.4.2 Third-party advertising cookies (for personalized advertising)
| Ownership | Cookies | Purpose | Time Period | Privacy Policy |
|---|---|---|---|---|
| criteo.com | uid | This Criteo cookie is used to identify visitors across visits and devices. This enables the website to present visitors with relevant advertising. | 389 days | https://www.criteo.com/privacy/ |
| static.criteo.net | criteo_write_test | This Criteo cookie is used to identify visitors across visits and devices. This enables the website to present visitors with relevant advertising. | 1 day | https://www.criteo.com/privacy/ |
| youtube.com | CONSENT | This cookie takes information on how the end user uses the website and any advertising that the end user might have seen before visiting that website. | 729 days | https://policies.google.com/privacy?hl=en-Uk |
| youtube.com | YSC | This YouTube cookie is used to remember user input and associate a user’s actions. This cookie lasts for as long as the user keeps their browser open. | Session | https://policies.google.com/privacy?hl=en-Uk |
| youtube.com | VISITOR_INFO1_LIVE | This cookie is set by YouTube to track user preferences for YouTube videos embedded in websites. | 179 days | https://policies.google.com/privacy?hl=en-Uk |
| linkedin.com | UserMatchHistory | This cookie is used to track visitors so they can be presented with more personalized advertising based on visitor preferences. | 29 days | https://www.linkedin.com/legal/privacy-policy |
| linkedin.com | bcookie | This browser identification cookie is used to uniquely identify devices accessing LinkedIn to detect abuse on the platform. | 730 days | https://www.linkedin.com/legal/privacy-policy |
| linkedin.com | lidc | This cookie is used to facilitate data centre selection. | 1 day | https://www.linkedin.com/legal/privacy-policy |
| linkedin.com | AnalyticsSyncHistory | This cookie is used to store information about the time a sync took place with the lms_analytics cookie. | 29 days | https://www.linkedin.com/legal/privacy-policy |
| ads.linkedin.com | lang | This cookie is used to remember a user’s language setting to ensure LinkedIn.com displays in the language selected by the user in their settings. | Session | https://www.linkedin.com/legal/privacy-policy |
| typeform.com | attribution_user_id | This cookie is used in the context of the website’s pop-up questionnaires and messaging. The data are used for statistical or marketing purposes. | 364 days | https://admin.typeform.com/to/dwk6gt/ |
| dnacdn.net | browser_data | This is a cookie used by Criteo to identify visitors across visits and devices. | 389 days | https://www.criteo.com/privacy/ |
4. Lawful basis
The processing of your personal data arising from the use of statistical cookies and advertising cookies (for personalized advertising) is necessary for each of the aforementioned purposes, and its lawful basis is user consent, which you provide when you click on the “Accept all” button included in the cookie banner or by accessing cookie settings (and activating them in the corresponding sections) when you click on the button included beside each cookie type in the “TYPES OF COOKIES USED ON THIS WEBSITE AND PURPOSES” section.
Some entities responsible for third-party cookies (e.g. Google Ads, Facebook Ads) carry out profiling activities with your personal data to use them for other purposes, including personality or user profiling for advertising purposes. This processing activity is based on the consent given to the use of advertising cookies in your browsing experience. The advertising you are shown will be adjusted to your preferences as a result of profiling.
Users may withdraw consent at any time via the buttons included in the cookie settings section. Additionally, if you do not wish to be subject to profiling and personalized advertising, you can withdraw your consent to the use of advertising cookies or exercise your data protection rights as indicated in section 8 of this cookie policy.
5. Conservation period
Cookie conservation periods will depend on the cookie and its owner, and will be subject to the information available via the links included in the table.
6. Assignments and international data transfers
Users are informed that the personal data directly or indirectly collected when they browse this website will be assigned to the owners of the third-party cookies indicated in section 3 above, who will process those personal data as data controllers.
Some of the entities responsible for the third-party cookies are located outside of the European Economic Area (“EEA”). You can learn about any international transfers that are carried out by the third parties identified in this policy in their corresponding policies (see links provided in the “TYPES OF COOKIES USED ON THIS WEBSITE AND PURPOSES” section).
Your data may also be disclosed to competent authorities in the exercise of their functions.
7. Managing cookie settings in your browser
Cookies can also be rejected by using the setting options available on the user’s browser. The procedure for deactivating and removing cookies can be consulted via the following links to official support sites for the main browsers, so users can decide whether they want to reject or manage cookies.
Firefox: https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
Chrome: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop
Safari: https://support.apple.com/en-us/HT201265
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
8. Users’ rights
Users can exercise their rights to access, rectification, erasure, objection, limitation, withdrawal of consent and data portability, where applicable, with respect to the processing for which the Owner is responsible, by contacting (with proof of identity) support@therapychat.com, or by letter sent to the Owner’s registered office. Users also have the right to complain to the competent data protection supervisory authority. In the United Kingdom, this is the Information Commissioner Office (https://ico.org.uk/).
